What does software maintenance and operations include?

The work that keeps software alive

Bugs reported by your users, dependencies that drift out of date, security advisories that need patching, certificates that expire, and the small changes a living product always needs. We handle them as a standing responsibility you never have to chase us about ticket by ticket.

Operations, not just code

Keeping software running is more than writing fixes. It is monitoring so a problem is caught before your users report it, deployments that do not break things, and a plan for the moments when something does. We own that surface for the systems in your engagement, at a price you agreed in advance.

Priced by the surface we maintain

Your monthly price reflects how much live software we are responsible for and how quickly you need us to respond. You know what you pay before the month starts, and a quiet month costs the same as a busy one.

Straight answers.

Is maintenance separate from building new features?

They sit in the same monthly engagement. Your price covers a change budget for moving the backlog forward and the maintained surface we keep healthy. Work beyond the agreed scope is quoted separately and agreed first.

Can you maintain software your team didn't build?

Yes. We take on existing systems, learn them, and modernise them where it helps, without a rewrite-from-zero gamble. Owning someone else's code is a large part of what we do.

What about hosting and infrastructure costs?

Infrastructure is billed separately, in your name. The maintenance price covers our work; the servers it runs on are a cost you own directly, with no markup hidden in our fee.

Keep reading.

Your software. Our responsibility.